Troubleshooting

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A tool is missing or authentication fails

Refresh your agents’ tool list. If the tool is still missing or sign-in fails, reconnect Rainbrand and complete authentication again. Follow the MCP quickstart for setup. For API-key connections, check that the key is complete and has not been revoked. Keep credentials out of prompts and project files; see Authentication.

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A task is still processing

Ask your agents to check the existing operation. A wait can time out while work continues; starting the task again can create a duplicate. If the operation fails, read its error before trying again. If it needs input, answer that request so your agents can continue.

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Tool arguments are rejected

Ask your agents to refresh the tool’s input schema and correct the rejected values. For generation requests, check the selected model’s input schema too. Retrying unchanged arguments will not help. Tools links to the available capabilities and their guides.

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A request is rate-limited or blocked by billing

For a rate limit, follow any retry timing in the response or the reset period in Credits and limits. For a billing error, follow its explanation and any account action link. If the message says the billing account is not set up, contact support@rainbrand.com with the billing ID from the message.

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Your agents cannot access a file

A path on your computer or a private attachment link may not be accessible to your agents. Use the file picker to share local files. Agents with file access and HTTP execution can upload directly. If an upload has expired, upload it again. Files and the brand must be in the same team or personal account.

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Still blocked?

Report the problem with what happened and what you expected. For help with a blocked task, contact support@rainbrand.com.